Communication and Listening Skills Workshops
Aged Care Planning can train your staff to deal effectively with situations requiring effective communication and listening
Aged Care Planning often sees the potential for facilities to significantly enhance their reputation by developing staff in the area of communication and listening skills specific to working in the aged care sector.
For instance topics could include:
- What constitutes good communication and listening with residents and families.
- How this is similar and different to ‘formal’ counselling.
- How to avoid ‘counselling’ which is beyond skill level or job description.
Aged Care Services
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What Our Clients Say
We are truly grateful to you for all your help with mum. I know this would not have been possible without your assistance. It is certainly a distressing time but you have made it very much easier for all of us and we all thank you.
Thank you very much for your prompt, professional and caring service. Doug has settled in well and is very happy. This is a great relief for me and my sister, Colleen, who were very concerned about making these big decisions about Doug's future. We know that the move was timely and we are very grateful that a vacancy was offered to us in such a short time.
Thank you for your lovely letter. Mum is settling in and the staff at Holly are really lovely, caring people. I am already feeling relieved of the constant worry I had when mum was living alone. The smartest thing I ever did was to engage your services to arrange a placement. Thank you so much for all your kindness and understanding and delivering a good result so quickly.
“I found your understanding gave us the strength we needed, especially during the last few days when things became really tough. You have a gift of wisdom and a wonderful sense of humour and we are very fortunate to have had your guidance.”
James and I wanted to send a little note of huge thanks for not only the brilliant end result that you have arranged for Gerald, but more so for the comforting, counselling, understanding, time and support you have given our family.